TECHNICAL SUPPORT

We pride ourselves on our dedicated, experienced team and our ability to provide the industry’s best customer service. Call us, email us, or fill out the form below. We are here to help.

Our customers are quite diverse, from individual learners and educators to training leaders and HR managerswho all encounter different types of challenges. If our Technical Requirements, Administrator FAQs, or Student FAQs below aren't helpful, then please fill out the form provided. Our team needs to know a little bit about you in order to offer the best assistance possible.

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TECHNICAL REQUIREMENTS

Our teams work to assure that our classes are viewable on older systems while still keeping pace with technical innovations. Having issues? View our minimum requirements.

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Technical Support


ADMINISTRATOR LMS FAQ

Where can I see my student’s passwords?

  • As an administrator, security reasons prevent you from seeing student passwords; you may only reset them.
How long does a course take to complete?

On average, a Tooling U-SME course takes approximately one hour to take the pretest, the class, and the final exam. This estimate may vary depending on your students’ knowledge of the material and familiarity with computers.

Does a student need to take the prerequisites listed for a course?

The prerequisites listed for a course are simply a list of recommended courses that could be taken. They are not required in our system, and it is at your discretion if you would like your students to take them or not.

Where can I see my student’s user name?

If you hover over the student’s name on the Student List page, you will see his or her user name (student ID). You can also click on an individual student and see the user name on the individual student report on the right-hand side. You can export your Student List, which will include all of the students’ user names.

Does the system have automatic notifications?

The system can email you a notification when a student fails a class, completes a class, logs in, completes a competency, registers, sends a Tooling U-SME message, or needs a competency item approved. We currently do not have proactive messages for items like classes that are due in the next week, expiring accounts, or automatic report generations.

How can I see my student’s cut score?

You can view the cut score for a student’s classes by clicking on the student name in the Student List. Once you are on the Individual Student Report, scroll to the section titled Course Progress. The cut score is listed in center of the table.

Can I look at classes without having a student account?

Yes, as an administrator you can preview classes. You can navigate the class like a student would, but without access to the pre-test or final exam. Simply scroll down to the bottom of the Student List to the Tools & Options section. In the center column under Courses about half-way down you will see a magnifying glass with a link to preview courses. Simply click Preview Courses, and the entire Tooling U-SME online catalog is available for you to preview.

Can I change a student user ID and information?

Once a user ID has been created, it cannot be changed. You can update the student’s name and other information like password, title, address, phone number, and email on the Account Information section located on the top right of the Individual Student Report.

Student LMS FAQ

Why can’t I take a final exam again?

Your teacher/administrator sets the number of times a final exam may be taken. If you completed the final and are unable to take the final exam again, you have exceeded the number of attempts that have been set, or you may have to wait a number of days before retaking the final. Contact your administrator/teacher.

How long does a class take to complete?

On average, a Tooling U-SME class takes approximately one hour to take the pretest, the class, and the final exam.

Do I need to take the prerequisites listed for a class?

The prerequisites listed for a course are simply a list of recommended courses that could be taken. They are not required in our system; however, your administrator may choose to use and enforce prerequisite courses.

Why is my audio not working?

1. Check the multimedia settings within the course to ensure the audio is not turned off. 2. Verify that the speaker on the audio bar is yellow and the audio is turned up in the class. 3. Verify your computer audio is on.

If I stop in the middle of a class, do I need to start again from the beginning?

If you stop in the middle of a class, it will remember where you stopped and save your spot. The next time you start the class it will take you directly to the lesson where you stopped.

Can I stop in the middle of a test/final?

If you stop in the middle of a final exam, your progress will NOT be saved, and you will need to start from the beginning.