Supervisor Essentials

Managing the Diverse Workplace 210

This class describes the issues surrounding diversity in the modern workplace, as well as describing some employer responsibilities in regards to diversity management. Includes an Interactive Lab.

  • Difficulty Beginner

  • Format Online

  • Number of Lessons 16

  • Language English


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Course Outline
  • Objectives
  • What Is Diversity?
  • Why Is Diversity Important?
  • Gender, Race, and Age
  • Other Types of Diversity
  • The Benefits of a Diverse Workplace
  • The Challenges of Maintaining a Diverse Culture
  • Addressing the Challenges of Diversity
  • Recognizing Discrimination
  • Potential Generational Challenges
  • Potential Gender Challenges
  • Potential Challenges of Different Cultures
  • Working with People with Disabilities
  • Encouraging Diversity in the Workplace
  • Legality and Diversity
  • Summary
  • Identify what makes a diverse workforce.
  • Explain how diversity reflects changes in customers and the marketplace.
  • Define gender, race, and age.
  • Define culture, disabilities, and sexual preference.
  • Explain the benefits of diversity.
  • Explain how to handle prejudice in the workplace.
  • Explain how to deal with the challenges of diversity.
  • Distinguish between prejudice and pigeonholing.
  • Describe the challenges of working with different age groups.
  • Describe the challenges of working with both genders.
  • Describe the challenges of working with different cultures.
  • Describe how to work with people with disabilities.
  • Explain how companies encourage diversity.
  • Describe the laws regarding diversity.
Vocabulary Term


The number of years that a person has been alive. Differences in age can cause conflict between workers if there is a lack of understanding of diversity.

Age Discrimination in Employment Act

A Federal law that prohibits age-based discrimination of employees over 40 years of age.

Americans with Disabilities Act

A Federal law that provides opportunities in the workplace for qualified individuals with a disability. Under the Americans with Disabilities Act (ADA), an employer cannot discriminate against a person with a disability in decisions related to hiring, firing, training, promotions, pay, benefits, or leave.

Baby Boomer generation

The generation of people born shortly after the end of World War II. A large percentage of the current workforce is considered part of the Baby Boomer generation.


The unfair treatment of one person or group over another person or group.

Civil Rights Act of 1964

A body of Federal laws that protect the rights of different groups of people. Title VII is the part of the act that prohibits employment discrimination.


The attitudes, behavior, and beliefs of any social group. Cultures may form based on common religion, backgrounds, or any number of other factors.


The lack of an ability when compared to an average person. Disabilities may be physical, such as blindness, or mental, such as a learning disability.


The range of differences among people working in a company. Embracing diversity is an important trend in today's workplace.

Equal Employment Opportunity Commission

A government agency that enforces the provisions of Title VII, the Equal Pay Act, the Age Discrimination in Employment Act, and the Americans with Disabilities Act.


A person's sex, either male or female.


Valuing someone for a simple criteria and nothing else. Pigeonholing occurs when a company values a person solely based on their age, race, gender, or any other factor that is not related to their abilities

Pregnancy Discrimination Act

An amendment to Title VII of the Civil Rights Act that states a woman cannot be denied a job, demoted, or fired because of pregnancy.


Judgments made about a person based on his or her race, gender, age, etc. without knowing the person.


The categorization of people based on inherited traits like physical characteristics. Commonly recognized categories of race include African American, Caucasian, and Asian.

sexual orientation

The categorization of people based on their sexual partners. People may be heterosexual, homosexual, or bisexual.

Title VII

The part of the Civil Rights Act that prohibits employment discrimination based on race, color, national origin, sex, and religion.

zero tolerance

A policy of extreme intolerance of any negative behavior. A zero tolerance of discrimination policy means that a company will swiftly discipline any violations of the policy with punishments up to and including termination of employment.