TS 16949:2009 Overview 221

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Quality

TS 16949:2009 Overview 221

TS 16949 Overview is an introduction to the structure and requirements of the TS 16949:2009 international automotive standard. This class compares the latest edition of TS 16949 to ISO 9001:2008 and explains how the additions affect standard operating procedures in a quality management system (QMS). It includes an overview of the history and development of TS 16949 and a summary of the standard's eight sections, including a focused discussion on each Product Realization sub-clause.

Many auto manufacturers and part makers become TS 16949:2009 certified to improve their business and prove the effectiveness of their QMS. TS 16949:2009 certification requires thorough documentation, product planning, and a commitment to employee training and continuous improvement. With this class, anyone in the auto manufacturing industry will better understand the contents of the standard and be prepared to navigate the document during quality initiatives.

Difficulty Intermediate
Format Online
Number of Lessons 22
Language English

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What is TS 16949:2009?
The History of TS 16949:2009
The QS-9000 and TS 16949 Transition
The Scope of TS 16949:2009
ISO Standards Review
TS 16949:2009 Structure
TS 16949:2009 Introductory Sections
Quality Management System: Documentation
Quality Management System: Customer Requirements
TS 16949:2009 Review: Structure and Sections
Management Responsibility
Resource Management
Product Realization
Product Realization: Planning of Product Realization
Product Realization: Customer-Related Processes
Product Realization: Design and Development
Product Realization: Purchasing
Product Realization: Production and Service Provision
Product Realization: Control of Monitoring and Measuring Equipment
Measurement, Analysis, and Improvement
TS 16949:2009 Review
Applying TS 16949:2009 to QMS Registration

Define TS 16949:2009.
Describe the history of TS 16949:2009.
Describe the relationship between QS-9000 and TS 16949:2009.
Describe the scope of TS 16949:2009.
Describe how the TS 16949:2009 document is structured.
Identify the introductory sections in TS 16949.
Identify QMS documentation requirements in TS 16949:2009.
Identify QMS customer requirements in TS 16949:2009.
Identify Management Responsibility requirements.
Identify Resource Management requirements.
Identify TS 16949:2009’s main area of focus.
Identify Planning of Product Realization requirements.
Identify requirements for Customer-Related Processes.
Identify Design and Development requirements.
Identify Purchasing requirements in TS 16949:2009.
Identify Production and Service requirements in TS 16949:2009.
Identify Control of Monitoring and Measuring Devices requirements in TS 16949:2009.
Identify Measurement, Analysis, and Improvement requirements in TS 16949:2009.
Describe how applying TS 16949:2009 requirements can improve a company’s operations.

Vocabulary Term

Definition

Automotive Industry Action Group

AIAG. A cooperative group of competing companies in the automotive industry formed to develop common business practices for the industry. AIAG was part of the International Automotive Task Force (IATF) that developed TS 16949.

continuous improvement

The belief that an organization must constantly measure the effectiveness of its processes and strive to meet more difficult objectives to satisfy customers. Continuous improvement is a guiding principle in lean manufacturing.

control plan

A documented strategy that addresses the requirements for product realization, including the prototype, pre-launch, and production phases. Control plan requirements are covered in the Product Realization section of TS 16949:2009.

customer representatives

An employee who acts as the voice of the customer within a company. Customer representatives are appointed by management.

error detection

The discovery of mistakes after they have occurred. Error detection is not as effective as error prevention.

error prevention

The goal of refining product planning and processes to the point where mistakes do not occur. Error prevention requirements are established in the Product Realization section of TS 16949:2009.

external customer

A customer who is outside of a company.

gages

A device that determines whether or not a part feature is within specified limits. Most gages do not provide an actual measurement value.

infrastructure

The basic physical requirements needed for a process or company to function. In a company, infrastructure includes buildings and equipment.

interim version

A temporary draft document written after the first version was created but not intended to be the final version. TS 16949:1999 was an interim version of of the TS 16949 standard.

internal auditing

An examination of a company's activities or products conducted by the company's own staff. ISO 9000 and TS 16949 require internal audits.

internal customer

A department or employee within a company that relies on the products, services, or another form of cooperation from other departments or employees in the company.

International Automotive Task Force

IATF. A group of automotive manufacturers and their respective trade associations formed to improve product quality. IATF members include automakers from the U.S., the U.K., and Europe.

International Organization for Standardization

ISO. A non-governmental organization that develops and establishes standards, rules, and guidelines designed to ensure that products, processes, and services are fit for their purposes. ISO is based in Switzerland.

ISO 9001:2008

The core standard of ISO 9000 that contains the requirements an auditor uses to verify conformity of a QMS. ISO 9001:2008 is titled "Quality Management Systems Requirements" and presents the actual material to which a company is certified.

measurement systems analysis

MSA. A mathematical method of determining how much the variation within the measurement process contributes to overall process variability. MSA is a requirement for most companies following TS 16949:2009 standards.

normative reference

A statement covering separate documents referenced within a standard. Normative reference means that, unless otherwise stated, the most recent versions of the separate documents should be referenced.

outsource

To procure products or services from an outside company. Part makers that outsource processes must still meet TS 16949:2009 requirements.

prototype program

A system in which a full-scale, working model of the product is built, refined, and approved before production begins. Prototype requirements are established in the Product Realization section of TS 16949:2009.

QS-9000

The original automotive quality standard developed by the U.S. auto industry in the 1990s. QS-9000 was replaced by TS 16949:2002.

quality management system

QMS. The objectives and processes designed to focus a company toward quality and customer satisfaction. The QMS consists of written documents that address standards such as ISO 9001:2008 and TS 16949:2009.

Quality Objectives

A key document of a QMS that outlines measurable outcomes toward which all employees work in order to fulfill the quality policy. Quality Objectives are required for ISO 9001:2008 registration.

Quality Policy

A key document of a QMS that reflects an organization's commitment to quality and continual improvement. The quality policy is disseminated to all employees, clearly posted in all facilities, and periodically reviewed.

regulatory

Controlled by rules or laws, such as environmental policies. TS 16949:2009 requires part makers to meet regulatory requirements.

special characteristics

A product feature or part of the manufacturing process that can affect safety or compliance with regulations, fit, function, performance, or processing of a product. Requirements for special characteristics are established in the Product Realization section of TS 16949:2009.

statistical process control

The use of statistics and control charts to measure key quality characteristics and control how the related process behaves. Automotive manufacturers may be required to use SPC methods to monitor their processes.

statistical tools

A device that helps in collecting, summarizing, and analyzing numerical data. Bar charts are examples of statistical tools.

tolerance

The unwanted but acceptable deviation from the desired dimension. Products must be within specified tolerances to function properly.

TS 16949:1999

An interim version of the automotive standard that served as a bridge document between the U.S. and European standards. TS 16949:1999 was replaced by TS 16949:2002 and then TS 16949:2009.

TS 16949:2009

A standards document containing the quality system requirements specifically for producers of automotive parts and component systems. ISO/TS 16949:2009 is the third edition of the standard.

variation

Any deviation from what is normal and consistent. In manufacturing, variation from what is normal can signal that an error has occurred.

waiver

A document that a person or organization signs to give up the rights to or responsibility for something. For example, a customer may waive the right to review an order and agree to not hold the manufacturer responsible for any problems.

Quality Manual

A key document of a QMS that outlines all existing practices and describes the interaction between processes, all of which affect the QMS. A Quality Manual is required for ISO 9001:2008 registration.

Quality Manual

A key document of a QMS that outlines all existing practices and describes the interaction between processes, all of which affect the QMS. A Quality Manual is required for ISO 9001:2008 registration.